Articles & Analyst Reports
- Podcast
[**Prosenjit Sen and Sylvia Acevedo Discuss AI's Potential with**
**TelecomReseller**
Quark.ai's CEO, Prosenjit Sen, and Quark.ai Board Member, Sylvia
Acevedo, recently spoke with Doug Green of TelecomReseller about
the limitless potential of Artificial Intelligence.](/content/video-library.html) Watch here[**Generative AI in Action, Quark.ai, EPI-USE, Podcast**
Quark.ai CEO, Prosenjit Sen discusses how our Generative AI
solution provides instant answers to user queries, with the
resource documentation, from any file type, and without
hallucinations.](https://telecomreseller.com/2023/06/02/generative-ai-in-action/) Watch here[**A Deep Dive into Generative AI**
Quark.ai CEO, Prosenjit Sen, was a featured speaker at this event
hosted by DNX at the Plug and Play Tech Center.](/content/video-library.html) Watch his presentation here[**AI can deliver improved CX**
Prosenjit Sen speaks with Telecom Reseller about how Generative AI
can improve Customer Experience.](/content/read-more.html?id=25/index.html) Listen here[**Quark.ai CEO's Conversation with Chris Lennon of Ross Video**
Prosenjit Sen sat down with Chris Lennon at the National
Association of Broadcasters Show to discuss how Generative AI is
likely to impact media.](/content/read-more.html?id=26/index.html) Watch more
[**What is GPT - Quark.ai CEO's Podcast Series with Telecom**
**Reseller**
Prosenjit Sen discusses: What is GPT (Generative Pre-trained
Transformer) and how can it be optimized for Customer Support?](/content/What-is-GPT-podcast.html) Listen here[**Quark.ai CEO's podcast with Telecom Reseller at Enterprise**
**Connect.**
Prosenjit Sen recorded a podcast with Doug Green of Telecom
Reseller at EnterpriseConnect. They discussed Quark's turnkey
Generative AI platform for complex Enterprise Customer Support.](/content/read-more.html?id=22/index.html) Listen here
2024-2025 Conversation Analytics for the Digital Era
Jul 1, 2024
The 2024 – 2025 Conversation Analytics for the Digital Era report provides a detailed and insightful analysis of the conversation analytics market, competitive landscape, products, innovation, and pricing, as well as market and business trends and challenges. It examines recent market activity and provides five-year growth projections.
This edition of the report features eight vendors- Calabrio, CallMiner, Five9, NICE, OnviSource, SESTEK, Verint, and Xdroid- that offer conversation analytics and its related applications – RTG, AQM, transcription, and automated post-interaction summarization – as part of a broader workforce engagement management (WEM) offering or as a best-of-breed solution. The report also covers four vendors who offer conversation analytics-related applications as standalone solutions: Cresta, evaluagent, Observe.AI, and Quark.ai. Read more
Forrester Research Highlights Quark.ai in Latest Report
March 8, 2024
Generative AI: What It Means For Smart Manufacturing describes how Quark.ai uses Generative AI to make things easier for "experienced knowledge workers and customer service teams." Read more
DMG Consulting Recognizes Quark's Application of GenAI
Sep 27, 2023
DMG Consulting has published a paper, Generative AI: A New Paradigm for Contact Centers and Customer Service, in which it highlights Quark.ai in its list of "contact center/customer service solutions that have already applied generative AI to augment their capabilities." The full paper is available on DMG's website.
Quark.ai Cited in New Report by Forrester Research
Sep 18, 2023
Forrester's report cites how Quark.ai enhances a CRM's ability to create a positive customer experience by automating customer support and providing agents with the correct answers to inquiries. We are happy to see Forrester’s recognition of Quark's ability to skyrocket support staff productivity and drastically increase customer satisfaction by generating Answers with Trust. The full report is available on Forrester's website.
Understanding Generative AI Implementations for Enterprises
May 17, 2023
Quark.ai CEO, Prosenjit Sen, discusses how to generate the Highest Accuracy Answers at the Lowest Cost of Ownership. Read more
Quark.ai CEO in Telecom Reseller: What technology should I use in my enterprise -- ChatGPT or GPT API?
April 26, 2023
Quark.ai CEO, Prosenjit Sen, explores the differences between ChatGPT and GPT API and the gaps that exist for deploying them for enterprise use. Read more
What is GPT (Generative Pre-trained Transformer) and how can it be optimized for Customer Support?
April 12, 2023
GPT is taking the tech world by storm. In this article, Artificial Intelligence expert and CEO of Quark.ai, Prosenjit Sen, talks about GPT technology and how it can be used for enterprise Customer Support. Read more
Quark Named as an AI-CX Disruptor in Telecom Reseller White Paper
March 17, 2023
This paper presents a unique look at the vast world of AI companies and categorizes them based on their capabilities and the space they fill in the marketplace. Read more